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Contact Support

Need help with the Fit Check theme? We are here to assist you.

Before Contacting Support

  1. Check the FAQ & Troubleshooting page for answers to common questions.
  2. Review the relevant section or template documentation page for setting details.
  3. Follow the Setup Checklist if the issue happens during first-time setup.
  4. Make sure you are using the latest version of the theme.

When reporting a problem, include the page URL, theme name, product or collection affected, steps to reproduce the issue, and screenshots or a screen recording when possible.

Submit a Support Request

Fill out the form below and we will get back to you within 1 business day. A confirmation email will be sent to you automatically.

Share the details of your support request, custom work inquiry, or feature suggestion.

Screenshots or screen recordings help us resolve issues faster. Max 10 MB.

What We Support

  • Theme configuration and settings questions
  • Bug reports and unexpected behavior
  • Guidance on using built-in theme features
  • Assistance with theme updates
  • Questions about the documentation or setup guides

What We Do Not Support

  • Custom code modifications (HTML, CSS, Liquid, JavaScript)
  • Third-party app conflicts that must be fixed inside the app. Contact the app developer first; if the app developer identifies a theme-side adjustment, send us the details.
  • Shopify platform issues (please contact Shopify Support)
  • Design/branding services
FAQ & TroubleshootingColor palette